• Nobis Collaboration and Capsule Products, Knitwear, Accessories, NEXT by Nobis Products, and all Sale Products are excluded from our warranty policy, unless otherwise specified on selected styles or by applicable law.

Lifetime of the Product refers to the period during which the product can reasonably be expected to maintain its intended functionality under normal use.

ISSUES COVERED BY THE WARRANTY POLICY

The Nobis Warranty Policy covers against defects in materials and craftsmanship, otherwise known as manufacturing defect(s).

If a product fails due to manufacturing defect(s), we will perform repair(s) free of charge to restore the intended functionality of the product. If the product is not repairable, or the cost of the repairs exceeds the value of the product, at our sole discretion, we may choose to replace the product on a case-by-case basis.

If the exact style is not available for replacement, a product of similar functionality, performance and style will be provided.

Any repair or replacement decision will be consistent with mandatory provisions of applicable consumer protection laws.

EXCLUSIONS FROM THE WARRANTY POLICY

The Nobis Warranty Policy is void/does not cover product issues that arise because of:

• Normal Wear & Tear
• Accidental Damage
• Improper Care or Negligence
• Lost Hoods, Belts, Liners, and Other Trims
  

Normal Wear and Tear are the expected deterioration of fabric and other components due to regular use, cleaning and exposure to various environments. Products used every day in the harshest conditions will degrade faster than someone who only wears their product once or twice per year.

Eventually every product will begin to show signs of age and wear. This is included but not limited to faded/slight colour changes on the fabric, frayed cuffs and edges, threads, small holes and excessive stretching of elastic materials.

For any damages not covered under the Warranty Policy and were deemed repairable, Nobis may offer to repair the damage to restore the intended functionality of the product for a reasonable charge. If such an offer is made, we will reach out and discuss the proposed solution with the consumer prior to any repairs being made.

Please note that tailoring and altering a product voids warranty coverage. Should you choose to tailor your Nobis product(s), we are unable to service your product.

Lost hoods, belts, liners, and other trims are not eligible for warranty, however a replacement can be ordered with an aligning fee, so long as the style is still in production.

WARRANTY ELIGIBILITY

Before opening a warranty claim, please review the following eligibility requirements. These criteria help ensure your product qualifies for warranty inspection and allow us to process your case efficiently.

1. Product Tags Must Be Intact

All Product Tags on your Nobis product must be intact. Product Tags are located at the inner lining or seam of your Nobis product.

This warranty is not applicable and has no legal effect if the Product Tags were removed. Removal of Product Tags prevents Nobis from verifying the authenticity of the product or assessing the existence of a lack of conformity.

2. Product Must Be Recently Cleaned

In accordance with our Health & Safety practices, we require all products to be recently cleaned according to the instructions on the Product Care Label, located at the inner lining or seam of your Nobis product, prior submitting your warranty claim and shipping your product to our warranty facility. Please see our Product Care for more information.

If your product has not been cleaned, the cleanliness of the product was insufficient to perform warranty inspection, or requested to be cleaned at our warranty facility, it will be subject to cleaning by our professional cleaner and the associated fees with be billed to your warranty case.

3. Proof of Purchase

We require customer to provide proof of purchase issued from our e-commerce website, Retail Stores or Authorized Retailers when submitting warranty claim, as it helps us to accurately determine the product's authenticity and estimated period of use.

If proof of purchase is unavailable at the time of warranty submission, unfortunately your item is not covered under the Warranty Policy.

SUBMISSION PROCESS, LOGISTICS, AND EXPECTED TIMELINE

If you wish to initiate a warranty claim:

1. Click the following link to SUBMIT A CLAIM.
2. Follow the instructions to create a new warranty case and provide required information.
3. One of our warranty team members will reach out for next steps via email after initial review.

We aim to have your product back to you as quickly as possible. Our average turn-around time can range from two to four weeks from the time we receive your product to when it gets back to you.

Please keep in mind that fall/winter is our busiest season for warranty and repair service. We promise to keep you updated with more accurate time estimates throughout the process via email and your warranty account.

Our warranty team communicates with you throughout the process via email. Please respond directly via the case emails with any questions.

Customers are responsible for the cost of inbound shipping items to Nobis. Nobis may cover the return shipping costs with tracking information. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.

COSTS AND FEES

There is no charge for any repairs deemed covered under our warranty policy for your Nobis product.

For repairs that are not covered by our warranty but are deemed potentially repairable—based on internal quality standards and the ability to restore the intended functionality of your product—the cost will vary depending on the severity of the issue, the materials required, and the time needed to complete the work.

If we identify such repairs during the warranty inspection, we will contact you to review the available repair options and any associated costs.

CLEANING AND REPAIR RESULTS

During the repair process, Nobis warranty facility will make every reasonable effort to improve the appearance of the garment while ensuring its functional performance.

All garment cleaning services performed by Nobis warranty facilities strictly follow the care instructions indicated on the product care label and will not cause damage to your Nobis product. The cleaning process removes surface dirt and residue to restore the product’s original appearance as close as possible, which may result in the color appearing lighter than before cleaning. Further, cleaning may not remove all stains, due to factors such as the nature of the stain and the length of time it has remained on the product.

All repair materials used by Nobis warranty facilities are original factory‑produced fabrics and are consistent with the original materials used on your product. However, due to factors such as production batches, fabric aging, and use over time, slight color variations between replacement materials and the original garment may occur. Further, repairs performed on your product are limited to localized restoration. Due to factors such as materials, craftsmanship, or fabric characteristics, visible signs of repair may remain after warranty servicing.